Frequently Asked Questions
Where is your store?
Our Storefront is located at 2B York Street, Newmarket. Our opening hours are Wednesday - Sunday 10am - 6pm.
Where is your kitchen?
Our operational kitchen is situated within The Kitchen Collective at 9A Akatea Road, Glendene. Please note that this is NOT a walk-in shop as our goods are delivered fresh to our store for sale every day.
When should I place my order?
We recommend placing your order for the exact date you plan to enjoy the dessert.
All of our products are best enjoyed fresh on the day of pickup, but they will remain fresh for up to 2 days when stored correctly in their original packaging and following the storage instructions provided with your order.
Our date selector tool allows you to pre-order cakes up to 2 months in advance. This is perfect for planning ahead for birthdays, events, or special occasions.
We require a minimum of 2 days’ notice for all cake orders, 4 days for custom decoration orders. If you're in a rush, email us at hello@fankery.com and we’ll do our best to accommodate.
Please note that an expedition fee may apply at our discretion for urgent orders.
Product care FAQ
Mochi-Filled Cakes
Keep refrigerated and airtight. Best enjoyed on the day of purchase for the best flavour and texture, but will be good for up to 2 days.
Our cakes can be served straight from the fridge — no need to bring to room temperature.
Mochi-Filled Tarts
Keep refrigerated and recommended to consume on the day of purchase.
Mochi-Filled Cookies
Store at room temperature and best consumed on the day of purchase.
If kept overnight, microwave for 20–30 seconds to soften the mochi centre for a gooey treat.
Breads
Store at room temperature, and best consumed on the day of purchase (especially polo buns).
Fresh for up to 3 days.
To reheat: oven/air fryer at 160°C for 5–8 minutes.
Mooncakes (Snowskin)
Keep refrigerated and airtight until consumption.
Enjoy within 2 days.
Mooncakes (Traditional)
Store airtight at room temperature.
Fresh for 4 days but recommended to consume as early as possible.
Note on Mochi
Most of our products include mochi made from glutinous rice flour. No additives or preservatives are used in any of our bakes. Due to this ingredients nature, mochi will naturally harden over time.
For all mochi-filled products, consume as early as possible and cover exposed surfaces with cling wrap when refrigerating to prevent drying.
Cake transport tips
Place the cake on the floor of the car (the front passenger seat floor is ideal), and drive smoothly around corners and over bumps.
Do not place the cake on a car seat, as seats are not flat and can cause the cake to tilt. We also recommend keeping the air conditioning on low to maintain a cool temperature during transit.
Corporate & Catering orders
We cater for celebrations of all sizes and corporate events. Submit a request via our “Contact Us” form or email hello@fankery.com to discuss how we can bring your event to life.