Privacy policy
Fankery Limited Privacy Policy
Last Updated: August 3rd, 2025
At Fankery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website (fankery.com), placing an order, or contacting us, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to provide our products and services, including fresh, made-to-order cakes, delivery, and customer support. The types of information we may collect include:
- Contact Information: Name, email address, phone number, and delivery address provided when you place an order, contact us via hello@fankery.com, or sign up for marketing communications.
- Order Information: Details of your purchases, including cake selections, order dates, payment details (processed securely via third-party payment providers), and delivery or pickup preferences.
- Website Usage Information: IP address, browser type, device information, and browsing behaviour (e.g. pages visited) collected automatically via cookies and analytics tools when you visit fankery.com.
- Customer Inquiries: Information provided when you contact us for support, cancellations, or feedback, including email correspondence.
- Marketing Preferences: Subscription preferences for newsletters or promotional offers.
We only collect information that is reasonably necessary for our business functions, such as processing orders, delivering cakes, and improving our services.
2. How We Collect Information
We collect personal information in the following ways:
- Directly from You: When you place an order online, email us, or submit inquiries through our website.
- Automatically: Through cookies and analytics tools (e.g. Google Analytics) when you browse fankery.com. You can manage cookie preferences via your browser settings.
- From Third Parties: From delivery partners (e.g. for tracking updates), payment processors (e.g. Stripe or PayPal), or marketing platforms (e.g., Mailchimp) when you interact with our services.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including preparing cakes, arranging delivery or pickup, and issuing refunds where applicable.
- Communicate with you about your order, including delivery updates, tracking links, and customer service inquiries.
- Improve our website and services by analysing browsing behaviour and order trends.
- Send marketing communications, such as newsletters or promotional offers, if you have opted in (you can unsubscribe at any time).
- Comply with legal obligations, such as tax reporting or responding to regulatory requests.
- Prevent fraud and ensure the security of our website and payment systems.
4. Disclosure of Your Information
We may share your personal information with:
Service Providers: Third parties who assist with our operations, such as:
- Delivery couriers (e.g. to provide tracking links or deliver cakes).
- Payment processors (e.g. Stripe or PayPal for secure transactions).
- Marketing platforms (e.g. Mailchimp/Klaviyo for newsletters).
- IT and analytics providers (e.g. Google Analytics for website performance).
- Legal Authorities: If required by law, such as in response to a court order or regulatory investigation.
- Business Transfers: In the event of a sale, merger, or acquisition of Fankery, your information may be transferred to the new entity, subject to privacy protections.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Storage and Security
- Storage: Your personal information is stored securely on servers located in New Zealand or, for some third-party services, overseas (e.g., cloud-based platforms). We ensure that overseas providers comply with the Privacy Act 2020 or equivalent privacy standards.
- Security Measures: We use industry-standard encryption (e.g., SSL/TLS for website transactions), access controls, and regular security audits to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
- Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order details may be kept for up to 7 years for tax purposes. Marketing data is deleted upon unsubscribe.
6. Your Rights and Choices
Under the New Zealand Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request updates to inaccurate or incomplete information.
- Deletion: Request deletion of your information, subject to legal retention requirements (e.g. tax records).
- Opt-Out: Unsubscribe from marketing communications via the link in our emails or by emailing hello@fankery.com.
- Complaints: Lodge a complaint if you believe we have mishandled your information. Contact us first at hello@fankery.com. You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz.
To exercise these rights, email us at hello@fankery.com. We will respond within 20 working days, as required by law.
7. Cookies and Tracking
Our website uses cookies to enhance your experience, such as remembering your cart contents or analyzing site traffic. You can disable cookies in your browser, but this may affect website functionality (e.g. placing orders).
8. Overseas Disclosure
Some of our service providers (e.g. payment processors or analytics tools) may store or process data overseas, including in the United States or European Union. We ensure these providers comply with the New Zealand Privacy Act 2020 or equivalent privacy laws (e.g. GDPR for EU-based providers).
9. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us at hello@fankery.com to request deletion.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on fankery.com with the “Last Updated” date. For significant changes, we will notify you via email or a website notice.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Fankery Limited
Email: hello@fankery.com
Address: 2B York Street, Newmarket, Auckland 1023, New Zealand
Website: fankery.com
We are committed to resolving your concerns promptly and in accordance with New Zealand privacy laws.
